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privacy policy

​Our Commitment to Your Privacy​

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Hospital Chaplaincy Aotearoa is a charitable trust – registered as The Interchurch Council for Hospital Chaplaincy – under the Charities Act 2005. Our charity registration number is CC21346. We are committed to protecting your privacy and personal information.

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Your privacy is important to us. We adhere to high standards for data protection, ensuring donor information remains private and is used only for the purpose it was collected. We are fully compliant with the Privacy Act 2020 and industry best practices.

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The Privacy Act sets standards for the way we must deal with personal information by regulating:

  • Collection of your personal information

  • Use and disclosure of your personal information

  • Data quality and security measures

  • Openness about our Privacy Policy

  • Direct marketing activities

  • Your right to access and correct your personal information

  • Handling privacy complaints

  • International transfer of personal information

This Privacy Policy outlines how we protect your privacy rights in relation to the collection, storage, use and disclosure of your personal information.

Collection and Use of Personal Information

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We collect personal and/or sensitive information from you when you interact with Hospital Chaplaincy Aotearoa, such as:

  • Making an online donation

  • Sending or receiving emails

  • Making inquiries or complaints

  • Applying for a role

  • Volunteering with us

  • Signing up for campaigns, emails, or newsletters

  • Completing surveys

  • Visiting our website

Personal information we collect may include your address, phone number, email, date of birth, donation details (e.g., amount and payment information), and more. When you apply for a role or volunteer, we collect details such as your name, contact information, and relevant application information. This information is used solely for employment or volunteer purposes.

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We primarily use your personal information to:

  1. Process donations accurately

  2. Send you tax receipts

  3. Communicate about your donations

  4. Provide requested information

It may also be used:

  • For purposes you have agreed to

  • For the purposes for which the information was collected

  • For reporting and research in a de-identified form

  • As permitted by law

Information collected through our website is used for analysing site traffic, trends, and user behaviour. Please see the section on Cookies for more details.

Data Collection and Security

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Your personal information is stored securely at our head office, with trusted data storage partners, or in third-party facilities, including cloud storage, both inside and outside of New Zealand. We take reasonable steps to ensure the security and accuracy of your data and retain it only as long as required for lawful purposes.

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If we need to share your information with a third party (e.g., a contractor), we take steps to ensure that your information remains secure and is not disclosed without authorisation.

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Your information is treated confidentially, though some suppliers and service providers may access your data for the purposes of assisting with our operations. This includes technology providers, direct marketing agencies, banks, and recruitment agencies. These third-party providers are contractually obligated to comply with our privacy and security standards.

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We do not sell your personal information to third parties.

Security of Online Donations and Transactions

Online donations are processed securely through a payment gateway, and we do not have access to your credit card or bank details. If you share cardholder data by mail or phone, we follow strict procedures to comply with data security standards.

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To protect your information, do not send credit card details by email. If you have any questions or concerns about making an online donation, please contact us.

Your Right to Access Your Information 

Under the Privacy Act 2020, you have the right to access and correct your personal information.

To request access, please contact us at:​

  • Phone: 0800 246 7242

  • Email: info@ichc.org.nz

  • Mail: Hospital Chaplaincy Aotearoa, PO Box 11211, Manners Street, Wellington 6142

Communications and Preferences

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We may use your personal information to send you direct marketing messages or contact you via telemarketing if it aligns with your relationship with us. For instance, if you donate to an appeal, we may notify you about future appeals. However, we strive to only send communications you wish to receive.

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You can change your communication preferences or update your details at any time by:​

  • Phoning: 0800 246 7242

  • Emailing: funding@ichc.org.nz

  • Writing to: Hospital Chaplaincy Aotearoa, PO Box 11211, Manners Street, Wellington 6142

​​To unsubscribe from emails, use the link provided in our emails.

Cookies

We collect data using cookies. A cookie is a small amount of information that is sent to your browser from a web server when you access our website. The cookies help us identify your computer (not you) and information collected is anonymous.

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Cookies may be used to collect information about your visit to our website, such as:

  • Traffic data

  • Location data

  • Device information

  • Date and time of your visit

  • Pages visited

We use this information to improve website content and for internal analysis. You can disable cookies through your web browser, though doing so may limit access to certain features of our website.

Job Applicants

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When you apply for a role at Hospital Chaplaincy Aotearoa, we collect personal information such as contact details, career history, and other relevant information. We may also collect additional information from third parties, such as recruitment agencies, previous employers, or law enforcement agencies (for background checks).

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This information is used solely for assessing your application and may be retained for future job opportunities unless you request otherwise.

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By applying for a role, you consent to us collecting, using, and disclosing your information for recruitment purposes, including sharing your details with referees and third-party service providers.

Supporter Promise

As a supporter of Hospital Chaplaincy Aotearoa you can expect:

  • Updates on how your donation impacts patients, whānau, and hospital staff

  • An annual tax receipt in April to claim back 33.33% of your donations

  • Access to our latest financial statements

  • Assurance that your gifts will be used as intended

  • Confidential handling of your information in line with the law

We strive to comply with the Privacy Act. If you have any questions or complaints, please contact us at the details below.

  • Phone: 0800 246 7242

  • Email: info@ichc.org.nz

  • Mail: Hospital Chaplaincy Aotearoa, PO Box 11211, Manners Street, Wellington 6142

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